Job Detail

IT Service Delivery Consultant / Ops (Financial Services)

LISTED: 1/04/2021 / PHILIPPINES / PERMANENT / FULL TIME / Salary: NA / REFERENCE: 3234374

  • Share


  • Be one of the first in an expanding setup in the Philippines
  • Receive comprehensive training for some awesome technology (cloud inc.)
  • Leading, yes the leading, not the 2nd, 3rd, 4th or 5th..the 'numero uno' vendor
COMPANY / ROLE OVERVIEW
Global market leader in the financial services vendor (Asset Management / Front Office) space are looking to hire multiple Service Delivery Consultants to support blue chip client Asset Managers / Investment Banks in the Asia Pacific & Global time zones.

The GIG
...no 2 days will be the same! So what will your week look like?

  • Initial challenges will be to 'get to grips' with a highly sophisticated / complex vendor system, while helping upskilling on the systems / procedures of each client.
  • Solving various client issues ie. system crashes or portfolio/performance calcs
  • Why?..could be the configuration is wrong, or a bug in the system, or the figures (fin instruments) in the system doesn't match the Bloomberg terminal) etc etc
  • Oh no...''my system isn't replicating (error login / bugs etc)''...you'll troubleshoot to resolve any obvious errors or root cause &/or raise a ticket with the newly formed dev / production support teams
  • Support spikes - usually just after an upgrade or post implementation
MAIN RESPONSIBILITIES:
  • Skilled senior professional working in global organization. Participating in a 24x7 FTS model; and is flexible to provide after-hours support.
  • You'll be the key contact for some clients re production support & consultancy and help manage the relationship.
  • You'll be giving customers sound advice & propose ad-hoc solutions within the framework of the vendor system. Not on day 1 don't worry!
  • Maintain close contact and communicate errors & enhancement requests with local / offshore teams &/or colleagues
  • Lead small projects or contributes/influences projects of moderate size and scope through substantial contributions to project framing, often with moderately complex interfaces to other disciplines
  • You'll be trained and mentored to become a specialist in one core functional business area, as well as a secondary if you're super keen
ABOUT YOU
More Essential
1. Confident communicator (including active listening) while demonstrating effective interpersonal skills eg. Teamwork and you're best described as ''inclusive, collaborative, helpful''.
2. Strong knowledge of MS Windows Server (infrastructure minded)
3. Hands on with Linux/Unix - bit of VM / more server action.
4. DB knowledge with both Oracle and SQL
5. Powershell/Shell scripting for that all encompassing automation / problem solving side of things.
6. Knowledge of Citrix Winframe.
7. Excellent analytical skills and you are used to working in a structured way.
8. Good at juggling. Not like in the circus but multitasking across different clients/tasks at any one time.
9. Service-minded (IT support) and while thriving under pressure (''what pressure'' I hear you say ;-)
10. A degree in computer science.

Nice to haves
11. Knowledge working with cloud platforms such as Azure (preferred) or AWS
12.
Experience with Dimension (bonus points here!)
13. Knowledge / hands on experience with Remedy Force, Jira, ServiceNow
14. ITIL v3/v4 Certified
15.
Experience within asset management, insurance, superannuation funds, funds management*

WHATS IN IT FOR YOU?

Really? Haven't we said enough already...ok here's a few more reasons;
  • Learn & become a 'true business partner' to clients (not just a vendor)
  • Excellent onboarding, training & ongoing support from a global team boasting amazing tenures in the firm.
  • Global knowledge Bank - customer data and different configurations or solutions to problems sits here globally - making it easier to share knowledge and solve more complicated issues that arise faster.
  • Fun team to work with, effective leadership and a chance to be apart of the setup form the very beginning !!
  • Join the global bonus ($$$) pool in a growing, sustainable business
Please reach out and call me Mark
email: mcaswell@3xpartners.com or https://www.linkedin.com/in/mark-c9357/
and I'll respond to arrange a call.

Ask any questions you want?

*this role is better suited for someone with good funds mgt / financial markets business knowledge who perhaps work for technology vendors &/or provide the link between tech & the business internally at fund mgrs / investment banks. It is similar to a Support / Functional Consultant / BA role.

This role is not purely helpdesk or production support (tech), it is working with a vendor system of which you'll be fully trained in upon joining.
You might also be interested in...

Integration Consultant | Financial Services | Manila

Mandate: Improve the migration and reporting of a global tech vendor (#1) in the fin services industry.

  • LISTED: 17/04/2021
  • PHILIPPINES
  • PERMANENT / FULL TIME

Customer Support L1 & L2 (Manila / WFH)

It's business facing (asset mgt/fin markets) for a tech vendor, consulting/supporting clients.

  • LISTED: 12/04/2021
  • PHILIPPINES
  • PERMANENT / FULL TIME

C# Support / Developer - Global Vendor in Wealth Management | Philippines

Developer knowledge is required but this is a Support/Technical role on a global level leveraging your C# skills to resolve client performance issues

  • LISTED: 28/03/2021
  • PHILIPPINES
  • PERMANENT / FULL TIME