Job Detail

Service Delivery Technical Consultant (Financial Services)

LISTED: 28/03/2021 / PHILIPPINES / PERMANENT / FULL TIME / Salary: NA / REFERENCE: 3218786

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  • Wonderful team - capable, supportive & v professional. Good fun too!
  • Leading, yes the leading, not the 2nd, 3rd, 4th or 5th..the 'numero uno' vendor
  • Receive comprehensive training which will be ongoing, thirsty for knowledge?
COMPANY / ROLE OVERVIEW
Global market leader in the financial services vendor (Asset Management / Front Office) space is looking to hire a number of Service Delivery Consultants to support blue-chip client Asset Managers / Investment Banks in AsiaPac, Europe & North America.

You'll live and breathe operations & delivery but with the added bonus of all the technical know how, but not purely as an engineer / production support (tech).

The vendor system of which you'll be fully trained upon joining is just the start, the ongoing training to maintain use of the latest tech gives this client the edge over the others!

The GIG
...no 2 days will be the same! So what will your week look like?

  • Initial challenges will be to 'get to grips' with a highly sophisticated/complex vendor system while upskilling on the systems/procedures of each client.
  • Solving various client issues ie. system crashes or portfolio/performance calcs or EOM/CGT reporting mismatches. Why?..could be the configuration is wrong, or a bug in the system or the figures (fin instruments) in the system doesn't match the Bloomberg terminal) etc etc
  • Oh no...'' my system isn't replicating (error login/bugs, etc)''...you'll troubleshoot to resolve any obvious errors or root cause &/or raise a ticket with the dev/production support team
  • Support spikes - usually just after an upgrade or post-implementation
ABOUT YOU (essentials, well, a combination of below skills)
1.
3-5 years+ experience working as Technical Consultant / Engineer (Tech BA, Service Delivery, Customer Services or Support type function).
2. Confident communicator (including active listening) while demonstrating effective interpersonal skills eg. Teamwork and you're best described as ''inclusive, collaborative, helpful''.
3. Strong knowledge of MS Windows Server (more infrastructure minded)
4. Hands-on with Linux/Unix
5. DB knowledge with both Oracle and SQL
6. Powershell/Shell scripting for that all-encompassing automation/problem-solving side of things!
7. Excellent analytical skills and you are used to working in a structured way.
8. Good at juggling. Not like in the circus but multitasking across different clients/tasks at any one time.
9. Service-minded and while thriving under pressure (''what pressure'' I hear you say ;-)

Nice to haves
10.Experience in working in a larger IT department or operational Team
11. Knowledge working with cloud platforms such as Azure &/or AWS
12.
Experience with Dimension (bonus points here!)
13. Knowledge / hands-on experience with Active Batch, Jira, ServiceNow
14. ITIL v3/v4 Certified
15.
Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions)
16. A degree in computer science.

WHAT'S IN IT FOR YOU?
Really? Haven't we said enough already...ok here are a few more reasons;
  • Learn & become a 'true business partner' to clients (not just a vendor)
  • Excellent onboarding, training & ongoing support from a global team boasting amazing tenures in the firm.
  • Global knowledge Bank - customer data and different configurations or solutions to problems sit here globally - making it easier to share knowledge and solve more complicated issues that arise faster.
  • Fun team to work with and s super effective leadership team.
  • Join the global bonus ($$$) pool in a growing, sustainable business
Please reach out and call me Ramona
Email: rjardin@3xpartners.com OR
Connect via LI: https://www.linkedin.com/in/ramona-jardin-19014191/
...and I'll respond to arrange a call.

Ask any questions you want?
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