Job Detail

Service Delivery Consultant - BA (Financial Services) | Manila

LISTED: 28/03/2021 / PHILIPPINES / PERMANENT / FULL TIME / Salary: NA / REFERENCE: 3218789

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  • Wonderful team - capable, supportive & v professional. Good fun too!
  • Leading, yes the leading, not the 2nd, 3rd, 4th or 5th..the 'numero uno' vendor
  • Receive comprehensive training which will be ongoing, thirsty for knowledge?
COMPANY / ROLE OVERVIEW
Global market leader in the financial services vendor (Asset Management / Front Office) space is looking to hire a number of Service Delivery Consultants (BA focus) to support blue-chip client Asset Managers / Investment Banks in AsiaPac, Europe & North America.

The vendor system of which you'll be fully trained upon joining is just the start, the ongoing training to maintain use of the latest tech gives this client the edge over the others!

The GIG
...no 2 days will be the same! So what will your week look like?

  1. Be a point of contact for client installation while maintaining client's installations and identify projects for improvements.
  2. Investigate and resolve issues that require product domain knowledge according to defined SLA's.
  3. Resolve client service requests (ad-hoc reports, license renewals, file-copies...)
  4. Provide feedback to Product Division and Global Standards on product quality and client needs
  5. Identify and drive development new Service Offerings with focus on bringing optimal value to clients
  6. Become trusted adviser of clients around the world
ABOUT YOU
  1. 3-5 years of experience as a Business Analyst or Consultant in Service Delivery, Customer Services or Support
  2. Basic Business Understanding of Financial Data Management - Reference data, Portfolio Pricing, Corporate Actions (expertise in any area of these or a combination would be a distinctive advantage)
  3. Fluency in English
  4. Strong analytical skills
  5. Strong interpersonal skills and a self-assured approach
  6. Excellent communication and presentation skills including listening skills
  7. Proactive nature and a natural drive for problem solving
  8. Enthusiastic, committed and result-oriented
  9. A Master of Business Administration, Computer Science, or similar academic background (desired)
WHAT'S IN IT FOR YOU?
Really? Haven't we said enough already...ok here are a few more reasons;
  • Learn & become a 'true business partner' to clients (not just a vendor)
  • Excellent onboarding, training & ongoing support from a global team boasting amazing tenures in the firm.
  • Global knowledge Bank - customer data and different configurations or solutions to problems sit here globally - making it easier to share knowledge and solve more complicated issues that arise faster.
  • Fun team to work with and s super effective leadership team.
  • Join the global bonus ($$$) pool in a growing, sustainable business
Please reach out and call me Ramona
Email: rjardin@3xpartners.com OR
Connect via LI: https://www.linkedin.com/in/ramona-jardin-19014191/
...and I'll respond to arrange a call.

Ask any questions you want?
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